You are here: Home / Your Account / Terms and Conditions

Terms and Conditions

by tcikbAdmin — last modified Apr 11, 2017 04:52 PM

By subscribing to OlympusNet services, you understand and agree to these Terms and Conditions and any future modifications or additions to this document. These Terms and Conditions are subject to change without notice. Continued usage of your account after a new policy has gone into effect constitutes acceptance of that policy. We encourage you to regularly check this document for any changes. The last modified date at the top indicates the latest revision.

These Terms and Conditions supersede all previous representations, understandings, or agreements.

ISPs and Privacy

The House voted in late March 2017 to rescind an Obama Administration regulation requiring that cable customers “opt in” to allow data mining of their data. That rescinding stimulated articles that generated more heat than light. A helpful view of ISP privacy may be found in the following article from the Institute for Information Security & Privacy at Georgia Tech dated February 29th 2016 -

Privacy Policy

OlympusNet has never sold or given away customer data, nor does OlympusNet intend to do so.
OlympusNet is unaware of any sale of OlympusNet customer data by its partners. 
Since 2011 OlympusNet's role has been to provide technical support for its customers. Since 2011 OlympusNet has outsourced its account management services to VISP which in turn outsources the operation of email to OpenSRS and hosted email and website management to Hostopia.
The OpenSRS privacy policy is at
The Hostopia privacy policy is at
VISP uses Mammoth to carry OlympusNet customer DSL data from CenturyLink to the Internet.
CenturyLink carries that data at layer 2 of the OSI protocol stack and thus has no access to customer IP address data.
Mammoth does have access to that data. Mammoth's CEO stated in an email to OlympusNet:
"Mammoth does not monitor any traffic, nor any usage."
OlympusNet operates the web server That server records the IP addresses of the requestor and the web page accessed. Google currently sees that data via their Google Analytics service.


All Services


OlympusNet communicates with you primarily via email and we send notifications to you at the email address we have on file. Those notifications consist of vital information about your services, billing, service outages and enhancements, or changes to your existing services. This information is generally time sensitive in nature. It is important that you read any email sent by OlympusNet to your email address to avoid any unexpected interruptions in your service.

Acceptable Use

You agree to take full responsibility for actions taken under your account.

You agree that the name and address(es) you provided to OlympusNet are accurate.

The person responsible for ordering the account is 18 years of age or older and takes full responsibility for access of others, especially those under 18 years old.

No OlympusNet accounts or services may be resold or given away without the written consent of OlympusNet.

You are responsible for all activity that originates from your Internet connection. This applies to security breaches of your computer(s) by others who launch attacks from your computer(s). It is imperative that you take precautions to ensure the security of your computer(s).

OlympusNet pursues instances of abuse. If you have been attacked or spammed, please notify OlympusNet Customer Support. Threats, either personal or to OlympusNet or its partners, or abuse of same may result in account termination.

OlympusNet reserves the right to cancel this service without notice and may reimburse you on a pro-rata basis.

Intellectual Property Rights Infringement

OlympusNet respects the intellectual property rights granted under the US copyright laws and the interests of subscribers and content providers on the Internet. You may not store material on, or transmit material over, OlympusNet's information systems or servers in any manner that infringes the intellectual property rights of any entity or individual. All notices received by OlympusNet indicating any activity suspected to infringe upon third party intellectual property rights will be re-routed to the primary account holder on file, accompanied by a request to verify and possibly cease and desist. OlympusNet's policy of service suspension or termination of members deemed to be infringing the intellectual property rights of a third party is in accordance with the Digital Millennium Copyright Act (DMCA) as well as US copyright law.

Denial of Service

The use of your OlympusNet service to deliberately impair another entity, individual or computer from accessing their computer or Internet connection is prohibited.


Accessing or attempting to access the computer(s) or account(s) of others without their permission or breaching the security of other systems, regardless of success or failure, is prohibited. This also applies to unauthorized mail or Web relay/proxy access attempts and port scans.

Account Billing & Invoicing

Billing will start on the date your service is activated. Services are non-refundable regardless of usage. Please notify OlympusNet as soon as possible if there is a circumstance which may justify a refund or credit. Service fees may include applicable state and federal taxes and fees in addition to the advertised rate.

Requests to change your billing cycle must be made in the month prior to the beginning of your service period. Billing cycle change requests made after the start of a service period will be applied to the next billing cycle.

Note that OlympusNet charges for service even if you do not use that service, as our servers and communications equipment store your setup and email, Web data, IP address, etc.

To terminate your OlympusNet service(s), you must contact us via telephone or email on or before the effective date. All termination requests will be processed on the date the request is received. This applies to both total account and single service terminations. You must provide an email address to which we will send a Cancellation Confirmation with a copy going to your current (old) email address. If you do not receive our Cancellation Confirmation, it means we have not received your request. It is your responsibility to contact us once again as outlined above so that we can send the Cancellation Confirmation to you. You are responsible for fees incurred through the month of termination of the service(s). When canceling, a partial month of service is not pro-rated. Prepaid unused months of service following cancellation will be credited, where applicable. Credits will be applied to other held services or refunded, if canceling all services. Any prepayment discounts will be reversed if the prepaid service period is not completed. Prepaid discounted services cancelled in the fourth quarter of an annual billing period are not credited.

Non-payment is not considered cancellation notification, nor is moving without notification. Cancellation of your account does not remove your responsibility under this agreement to pay all fees incurred through the end of the month of cancellation, including any late fees.

Accounts Receivable

All services are payable in advance.

Payment is due on the 28th of the month prior to the beginning of the service period. Invoice notices are sent via email at the beginning of the month prior to the service period. Reminder notices are also sent via email. Paper invoices are available upon request at a cost of $2.00 per invoice. Invoices and payments are viewable and printable in your Account Manager. Payment is accepted by check or by using VISA, Discover or MasterCard. There is a $15 fee for all returned checks and declined credit cards. Please make checks payable to OlympusNet, PO Box 1824, Port Townsend, WA 98368. Checks for payment on account are posted and deposited on receipt, regardless of the date written on the check. That is, postdated checks are not held. To pay by credit card or to set up automatic credit card payments, call 360-385-0464 or 800-896-1751. With the automatic credit card payment option, your VISA, Discover or MasterCard is charged on the 28th day of the month prior to the service period. The original invoice and your payment are viewable in your Account Manager. If the card is declined, call 360-385-0464 or 800-896-1751 to arrange payment.

OlympusNet reserves the right to charge the credit card on file if your account is past due. Late fees may be added at a rate of 10% of the past due balance ($5.00 minimum). A reactivation fee is added when an account is suspended. Though suspended accounts have no access to their services, they can still log in to the Account Manager to make an online payment. Online payment automatically reinstates the suspended services.

OlympusNet reserves the right to terminate accounts that remain past due at its discretion. Upon termination, services on the account will be discontinued and all files will be removed from our servers without notice. Applicable late fees will be applied and due at that time.

In the event of non-payment, OlympusNet is under no obligation to deliver or maintain your data including email or websites after the end of the paid-for period.

If you wish to reinstate service with OlympusNet, you'll need to pay for any outstanding charges.

Liability & Limitations

OlympusNet does not maintain customer credit card numbers, but has access to the first and last four digits of those credit card numbers. Since 2011 an OlympusNet partner has maintained our billing and account management records. In the event that customer credit cards are compromised, remedies for the compromise for OlympusNet's Washington state account holders are dictated by RCW 19.255.010.

OlympusNet is not liable for any costs, expenses, losses, or damages, either general, special, actual, consequential, or incidental, that you may suffer or that some other person or organization may suffer and claim against you resulting from the following: use, misuse, or service outage; customer premise hardware; your actions or activities, whether legal or illegal; the actions or activities of any other OlympusNet customer, whether legal or illegal; or any other goods or services provided by OlympusNet or any of its vendors. In no event shall OlympusNet be liable to you under this Agreement or in relation to any matters in any way connected with this Agreement in an amount that exceeds the service fees paid in the preceding year.

OlympusNet makes no warranties of any kind, whether expressed or implied, including any implied warranty of merchantability or fitness of this service for a particular purpose. OlympusNet takes no responsibility for any damages suffered by you including, but not limited to, loss of data from delays, nondeliveries, misdeliveries, or service interruptions caused by OlympusNet's own negligence or your errors and/or omissions. OlympusNet may withdraw certain services without notice. For example, we may shut off database access or the use of our Web servers in the event that we discover security flaws.

Credit is not provided for interrupted service due to user equipment failure, telephone company failure or failure of OlympusNet to provide service.

The technical support that OlympusNet provides is limited to the service itself and assistance with configuring your computer and/or browser and email applications to work with our services. Support for other applications and uses is not provided or implied unless it is a specifically contracted service.

Dispute Resolution

In the event that we have a dispute to which we can't find a mutually agreeable solution, you agree to settling the dispute in Port Townsend according to the commercial rules of the American Arbitration Association.

Specific Services

In addition to the terms provided in the All Services section of this document, the following terms apply specifically to OlympusNet's Connectivity and Web Hosting Services.


You authorize OlympusNet to order CenturyLink DSL service for you through CenturyLink for the speed you specify. You understand that you are authorizing CenturyLink to charge you for CenturyLink DSL Subscriber service and OlympusNet to charge you for Internet service.

The throughput you receive can vary from line to line depending on a variety of factors. OlympusNet provides Internet access via DSL as a best effort service and cannot guarantee upload or download speeds. Download speeds may be slower during periods of congestion.


Dialup connection numbers and methods are subject to change or replacement at any time. OlympusNet reserves the right to direct those with dialup service to specific numbers or restrict the use of others. You are responsible for any long distance charges associated with the use of your OlympusNet dialup service.

OlympusNet's standard dialup service includes 200 hours of connectivity per month.


You are expected to maintain any software that you install in a secure and timely fashion, patching and upgrading such software when necessary. OlympusNet reserves the right to disable any account deemed to be a security risk to your account, other accounts hosted on OlympusNet, OlympusNet servers, or other Internet services.

Should your Website use an excessive amount of server resources (including, but not limited to, CPU processing time, memory usage and network resources for a sustained period of time), OlympusNet may ask that you either promptly upgrade your Web hosting services or reduce your Website's use of resources to an acceptable level. OlympusNet will be the sole arbiter of what is considered to be an excessive amount of server resources. OlympusNet and its upstream server providers reserve the right to suspend or shut down any Web Hosting account deemed to adversely affect server performance or network integrity.


If you wish to have a permanent email address, we urge you to register and use a domain name. You agree that the use of this name does not violate trademark or other statutes. (Note that registering a domain name does not confer any legal rights to that name and any disputes between parties over the rights to use a particular name are to be settled between the contending parties using normal legal methods.) See RFC 1591.

Domain registrations can be done through OlympusNet. Information about the process can be found at:

For Domains that are registered through OlympusNet, Domain Name Registration Renewals are billed at least 30 days prior to the expiration date and processed on receipt of payment.  Responsibility for keeping the Registrant and Admin contact information up to date, as well as verifying that renewals are processed before the expiration date lies with the Registrant.

If you have applied for a domain name, do not make commitments involving that name until you have tested it by receiving mail addressed to your domain from sites other than OlympusNet.

Content Restrictions

All content hosted on OlympusNet upstream provider servers is subject to OlympusNet and upstream provider Acceptable Use policies. OlympusNet and upstream provider servers may be used for lawful purposes only. Transmission, storage or distribution of any information, data or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to, Intellectual Property Rights Infringement, child pornography and material that constitutes an illegal threat or violates export control laws.


OlympusNet may modify from time to time, and in any way, without limitation, any data, software, or hardware used to provide OlympusNet's services. Certain changes to OlympusNet's upstream provider services may affect the operation of your personalized applications and content. While OlympusNet will work with you to provide proper notice of such changes, you are solely responsible and OlympusNet is not liable for personalized applications or content, except as expressly agreed to by OlympusNet.

Backup of Data

You are solely and entirely responsible for the management and backup of all your data, and all updates, upgrades, and patches to any software that you use in connection with OlympusNet upstream provider services.

Upstream Providers

Email for the domain is provided by OpenSRS. Email and hosting for domains is provided by Hostopia. VISP is OlympusNet's contact for these two providers. OlympusNet customers should contact OlympusNet for service requests.

Non-OlympusNet Products

Any mention of non-OlympusNet products by OlympusNet and its employees is for information purposes only and does not constitute an endorsement or recommendation by OlympusNet. OlympusNet disclaims any and all liabilities for any representation or warranty made by the vendors of such non-OlympusNet products or services.