Teleworker Email Management
Email Policies
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Email Policies in an Organization Why? If staff members understand
the organization's policies, they are more likely to carry them
out. They also will appreciate how the policies make their work
easier.
Comment: For example, when email is automatically copied and multiple people see it, it's important that each person knows what they are to do with the email and why others need to see it. Why? By setting policies, everyone
in the organization will understand the expectations of their
peers.
Comment: Productivity will be improved if organization-wide policies respect interrupting staff members as seldom as possible. Why? In the future, you may
create email policies that treat personal email differently from
the organization's email.
Comment: Give staff members an address for personal email such as personal.burton@example.com. That mail would be forwarded to the 'personal' folder in the 'burton' mailbox. An example of such an email policy is that personal email would not be archived or copied, but the organization's email would be. Implementing such a policy is simplified by separating personal email and the organization's email. Why? Defining personal use of
email addresses employee productivity and the organization's security
concerns.
Comment: Specific items that should be addressed include the volume of personal mail, time spent on personal mail, when email may be sent, and automatic scanning of personal mail. Why? The courts view email as
business records just as significant as paper records.
Comment: Email is as pervasive as paper and covers a wide range of company activities. Archiving too much unimportant mail makes it more difficult to find the important archives when they are needed. |