OlympusNet FormStork FAQs

1. Why aren't file uploads being attached to my email, even though I have listed "email attachments = yes" in my configuration file?
Make sure you have "enctype="multipart/form-data" in your <form> tag, otherwise file uploads will not be sent by the web browser.

2. Why are images and styles missing from my error, failure, and success templates?
If you are using the original version of FormStork, on satsop.olympus.net, the URL used by your form is on OlympusNet's Web site and not your own, so links to external media must use complete, absolute URLS. For example: http://example.com/images/banner.png

3. Why am I getting the error, "Form submission exceeds maximum allowed size"?
This error means that the form submission data, including all attachments, is larger than the email max size you have configured in your .htforms file (or 50 megabytes, if you have not specified this option.)

3a. I am certain that my data is smaller than my email max size. Why does OlympusNet FormStork still return the error, "Form submission exceeds maximum allowed size"?
The email max size value is compared to the size of the final email, after it has been formatted and encoded for transport (as all emails must be.) The transformation from form data into email can cause the data to grow in size by 30% or more.

3b. OlympusNet FormStork indicated that my form submission was successful. Why is my email returned to sender, with a message saying it is too large?
Form submissions with file attachments can be quite large. While OlympusNet FormStork will not accept a form submission that is too large for OlympusNet mail servers, other email providers may be more restrictive about the size of mail they are willing to accept.