PORT TOWNSEND DSL ACCOUNTS

Why DSL? Consider DSL for the following reasons:

• Performance. OlympusNet 'always-on' DSL offers speeds of 256Kb for both uploading and downloading. Symmetrical (same speed for uploading and downloading) is used for voice over IP, interactive use, and for running servers.
• Security. If you want a private medium to transport your data, you should consider DSL. Those in the legal, financial, and health-care professions fit into this category. A private DSL phone line connects your site directly with OlympusNet and is not carried into other businesses.
• Cost. OlympusNet will offer different levels of performance as we migrate from our current fixed-price system to a usage-based system. Our goal is to charge for value received rather than have those who use the system lightly subsidize those who use it heavily. We are currently working on the technology to put this in place. The trade-offs are volume of traffic, speed, and time-of-day.
• Reliability The circuits that we use for DSL conform to the same standards as ordinary phone circuits. Thus, if there is a problem and the circuit meets those standards, Qwest may declare the circuit functional. If high reliability is a concern, please consider ordering a fractional T1 circuit.

Note that for all broadband accounts we recommend putting a barrier between your internal office network and the Internet. A simple filtering router such as the Linksys BEFSR41 or the higher security Netgear FR328S are supported by OlympusNet. Choose the Linksys if budget is a concern, choose the Netgear if higher security and the backup modem port outweigh the cost. For more robust protection we recommend stateful inspection firewalls. Both routers may be bought from places such as PC Connection or other online stores. OlympusNet will optionally supply this equipment and attach it to your network for an extra charge.

Multi-Tenant DSL Account

Multi-Tenant DSL Accounts (business class service) are for buildings with 5 or more tenants who want DSL service. The phone lines must all enter the building at a single point. Typically, each tenant will have a local area network. OlympusNet supplies a device that allows you to put your internal network on a private subnet (192.168.X.X) using DHCP so that you don't have to configure each computer on your network.

Benefits

• Each tenant's DSL phone line may be used simultaneously for voice, fax, and computer eliminating the need for separate lines
• OlympusNetSmartMail with 4 mailboxes
• A supplementary 200 hour per month dialup account with nationwide access
• The speed is 256Kb
• OlympusNet provides a proprietary device (owned by OlympusNet) to connect to the Net and pays for the DSL phone line installation to the building and the monthly Qwest charges

Costs

• $75 non-refundable setup fee per tenant
• $75 per month per tenant
• To ensure uninterrupted service, payment must be received by the due date.

Single Tenant DSL Account

Single Tenant DSL Accounts (business class service) are for buildings with one tenant.

Benefits

• OlympusNetSmartMail with 4 mailboxes
• A supplementary 200 hour per month dialup account with nationwide access
• The speed is 272k
• OlympusNet pays for the recurring monthly cost of the DSL phone line ($60)
• No charge for OlympusNet activation

Costs

• Initial costs
  • Proprietary router (translates the proprietary signaling used by the equipment to standard Ethernet signaling) costs $375 plus tax
  • Non-refundable Qwest phone line installation costs $398 (taxes included)
  • Customer must have an additional router/filter to connect his or her office network to OlympusNet. We recommend the Linksys BEFSR41 or the Netgear FR328S. Either router may be purchased from PC Connection or other online stores.
• Recurring costs
  • $120 per month. This includes the monthly phone line charge and OlympusNet Internet service
  • To ensure uninterrupted service, payment must be received by the due date.
• Tenant needs a separate phone line for voice

Responsibilities

If you don't have a network administrator on staff, we urge you to hire an outside person or company to help you with your network. For a list of people and companies who offer that service, visit our Independent Consultants.

Once your phone line is installed, OlympusNet will confirm that your DSL connection to the Internet is accessible from the OlympusNet supplied router. After that test, it is up to your network administrator to connect your network and any firewalls to the OlympusNet supplied router. If you have network problems that appear to be OlympusNet's responsibility, we will diagnose the problem at no charge if the problem was OlympusNet's. If it was not OlympusNet's problem, we will charge $75 per hour.

Please ensure that the distance between the place where Qwest installs the DSL phone jack inside your building and the location of the hub in your network is less than three feet. If it is not, the Qwest installer can move the jack. Qwest typically charges $95 plus tax for that service for which OlympusNet will pass the cost on to you.