OlympusNet Support

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OLYMPUSNET SUPPORT

| Telephone Support | E-Mail Support | "Mail" Support | Billing Questions | Independent Support |

About OlympusNet

OlympusNet, the first Internet Provider on the Olympic Peninsula, offers low-to-no spam with LoricaMail's DoubleVerify and email management for individuals and companies, IMAP, Virus Scanning, Firewalls, Nationwide Dialup, DSL with a fixed IP address, all located in a secure site with redundant fiber-optic connections, power and air conditioning. OlympusNet offers database services for Web Hosting as well as Outstanding and Personal Technical Support.

Telephone Support

Call 360-385-0464 or 800-896-1751.
Press option #1 to reach the billing department.
Press option #2 for customer service or technical support.

Technical Support is available from 8:30AM to 7:30PM Weekdays and from 10:00AM to 2:00PM on Saturdays. Technical Support is closed on Sundays. Our Customer Service staff answers calls Monday through Friday from 8:30AM to 7:30PM. After 7:30PM (or when the line is busy) you will get the answering machine. Please leave a message and do specify whether you are a Macintosh or Windows user, include your email address and telephone number, and let us know the best time to reach you. One of our Technical Support staff will respond to you as quickly as possible. Messages received after hours will be responded to promptly during the next business day.

Billing Support

Please direct all billing questions to our billing department. Send an email message to customer.billing@olympus.net , call 360-385-7278, or call 1-800-896-1751 and select option #1 in the menu.

Email Support

Send an email message to the address listed above and describe your problem and your computer system as completely as possible. Please specify whether you are a Macintosh or Windows user, include your email address and telephone number, and let us know the best time to reach you. One of our Technical Support staff will respond to you as quickly as possible.

"Mail" Support

Our mailing address is:

OlympusNet
P.O. Box 1824
Port Townsend, WA 98368

Independent Support

For information on support for matters outside of OlympusNet, visit independent support.
Updated 2006-05-04
     
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