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HOW TO POWER CYCLE THE DSL MODEM

 
After a power outage, you may experience a loss of connectivity even though the DSL modem indicator lights are displaying correctly. If you experience connectivity problems, please try "power cycling" your DSL modem.

This document describes how to power cycle the DSL modem.

How to power cycle the DSL modem

  1. Do a normal shutdown of all computers connected to the DSL modem.
  2. If  a router or other device is connected between your computer and the DSL modem, power down this device also.  (Note: If you have multiple devices between your computer and the DSL modem, continue to power down all devices.)
  3. Power down the DSL modem by disconnecting the power supply line. Leave it unplugged for 20 to 30 seconds before reconnecting the power to the modem.
  4. Power up the modem.  Please wait for the Internet light to stop blinking before proceeding.
  5. After the DSL modem has been powered up, continue to power up any routers that may be between your computer and the DSL modem.  Make sure that each device is fully powered up before proceeding to the next device.
  6. Finally, power on your computer or computers one at a time.  You should be able to access the Internet. 
Updated 2005-01-12
     
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